What Information We Collect and Why
We collect the information you give us when you register — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference and wallet number linked to that
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action are logged on our end so we can verify and process it correctly. We also collect device identifiers and session data automatically when you browse or log in from a mobile browser. This helps us keep your account secure and detect unusual access patterns. We
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do not sell your personal data to third parties. We share data only where it is necessary to process a payment, verify your identity, or comply with a legal obligation in the regions where we operate. Retention periods vary by data type — transaction records are
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kept longer than session logs, in line with financial record requirements. If you have questions about a specific data type or want to know exactly what we hold on your account, contact our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.