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How 111det Handles Your Personal Information

When you open an account with us or use a local payment method like bKash, Nagad, or Rocket, you share information we are responsible for protecting.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device transparencyBangladesh-region eligibility applies
111det How 111det Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how we have handled your information, our support team is the right place to start. You can reach us through live chat on the site, by email, or through the help section inside your account. We aim to respond to privacy requests within a reasonable timeframe, and we will confirm receipt of your message so you know it is being handled.

Live Chat Open the chat icon from your account dashboard. Describe your privacy concern and we will route it to the right team without delay.
Email Support Send your data request or privacy question to our support email listed in the help section. Include your registered mobile number for faster matching.
Account Help Centre Log in and visit the help section to find privacy-related request forms. This is the fastest path if you are already signed in on mobile.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use industry-standard SSL encryption across every page and every account action — from the moment you enter your bKash number to the moment a withdrawal confirmation lands. Cookies help us remember your session so you are not logged out mid-game, and you can manage non-essential cookie preferences from your browser settings at any time. We keep data only as long as it is needed for the purpose it was collected. When that purpose ends, we delete or anonymise it.

SSL Encryption Every connection between your device and our servers is encrypted. This covers login, deposits via bKash or Nagad, and any personal detail you submit in your account.
Cookie Controls We use session cookies to keep your account active. You can block or clear non-essential cookies in your mobile or desktop browser settings without losing your account data.
Data Retention Policy Transaction records tied to Rocket, bKash or Nagad payments are retained for compliance periods. Account profile data is removed when you close your account and the mandatory hold period ends.
Identity Verification When you request a withdrawal, we may ask you to confirm your identity. This step protects you — it ensures no one else can move funds from your wallet without your approval.

Common Questions About Your Privacy at 111det

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the account help centre and we will give you a direct answer.

We collect your name, contact number, and the payment method you use — such as bKash, Nagad, or Rocket. Device and session data is also collected automatically when you log in.

Your wallet details are used only to process your transaction. We do not sell payment data. It may be shared with a payment processor solely to complete your deposit or withdrawal.

Yes. Contact us via live chat or email with your registered mobile number and we will provide a summary of the personal data held on your account within a reasonable timeframe.

Submit a deletion request through the help centre or by email. We will remove your profile data after the mandatory financial record retention period has passed for your account.

We use session cookies to keep your login active and optional analytics cookies. You can block non-essential cookies in your browser settings without affecting your account access.

Transaction records — including those linked to bKash, Nagad, and Rocket deposits — are kept for the period required by applicable financial regulations. Session logs are held for a shorter period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.